Only Wallet Ask Open

Freezing and security

Freezing stops all payments on the card, the money stays on the account. You can unfreeze at any time.

2 steps Updated October 20, 2026

What you need

  1. Open the card

    On the “Cards” tab tap the card.

  2. Turn on freezing

    Turn on “Freeze card” at the bottom. To unfreeze, turn the same switch off.

    Screenshot of the card screen with the “Freeze card” switch at the bottom highlighted

Faster from the “Cards” tab with the “Freeze” button under the card.

See a payment you did not make? Freeze the card and write to support.

Message support