Only Wallet Ask Open

Card balance and closing

You cannot close a card in the app, but you can freeze it. The balance stays on this card’s account and does not expire.

3 steps Updated October 23, 2026

What you need

  1. Cancel subscriptions

    Do this in the settings of the services themselves.

  2. Spend or take out the balance

    Each card has its own balance. Spend it with this card or send it for free to your wallet or to another of your cards, with «To wallet» and «To another card» on the card screen.

  3. Freeze the card

    On the card screen turn on “Freeze card”. Payments stop, the money stays on the card account.

    Screenshot of the card screen with the “Freeze card” switch at the bottom highlighted

The balance of a closed card does not disappear, you can send it to your wallet on that card’s screen. If you want to close the card completely, write to support.

Message support